Refund Policy
Infusiox provides professional digital marketing, website development, SEO, PPC, SMO, online advertising, consulting, and related digital services. Since our services involve the allocation of personnel, time, expertise, resources, planning, and other business costs, payments are subject to the terms of this Refund Policy.
By purchasing or engaging Infusiox for any service, the client acknowledges and agrees to the refund terms stated below.
1. Refund Eligibility
Clients may request a refund by contacting Infusiox at info@infusiox.com. All refund requests will be reviewed individually and are subject to the terms, conditions, scope of work, service agreement, quotation, invoice, and other applicable arrangements between the client and Infusiox.
Submission of a refund request does not automatically create an entitlement to a refund. Infusiox reserves the right to determine whether a refund is applicable based on the status of the project, work performed, resources allocated, and expenses incurred.
2. Refund Before Work Commencement
If the client requests cancellation and the agreed project or service work has not yet commenced, the client may request a refund of the amount paid.
Any such refund will be subject to verification by Infusiox and may be reduced by applicable administrative, transaction, payment processing, consultation, planning, onboarding, or other costs already incurred by Infusiox in connection with the engagement.
A refund will only be processed after Infusiox confirms that no substantial work, resource allocation, planning, setup, onboarding, research, consultation, or other service activity has commenced.
3. No Refund After Work Has Started
Once work on a project or service engagement has commenced, payments made by the client will generally be considered non-refundable.
Work may be considered to have commenced when Infusiox begins planning, research, strategy, account setup, development, design, SEO activities, advertising setup, campaign preparation, content work, consultation, onboarding, technical implementation, project management, or any other activity related to the agreed services.
Accordingly, once work has started, the client will not ordinarily be entitled to a refund merely because the client changes their mind, decides not to continue, delays the project, changes business requirements, becomes unavailable, or is dissatisfied with the direction of the project where Infusiox has performed or commenced the agreed services.
4. Cancellation of Ongoing Projects
If a client terminates an ongoing project or service engagement before completion, the client will generally not be entitled to a refund for amounts already paid for work that has commenced or resources that have been allocated.
Where Infusiox, at its sole discretion, agrees to provide a partial refund, the refundable amount will be determined after deducting all applicable amounts relating to work performed, personnel time, completed deliverables, resources allocated, project management, consultations, third-party expenses, administrative costs, transaction charges, and other costs incurred by Infusiox.
5. Non-Refundable Services and Costs
The following services, expenses, and payments are generally non-refundable:
- Work that has already commenced or been completed
- Completed, delivered, or approved work and deliverables
- Consulting, strategy, planning, meetings, and advisory services already provided
- Research, analysis, onboarding, project setup, and account setup activities already performed
- Website development, design, SEO, PPC, SMO, advertising, content, or other digital services already initiated
- Third-party software, hosting, plugins, themes, domains, licenses, tools, subscriptions, and other third-party services purchased or activated on behalf of the client
- Advertising budgets, media purchases, campaign spending, and amounts paid to advertising platforms
- Payment gateway, banking, transaction, currency conversion, or other processing charges that are non-refundable to Infusiox
- Any other third-party or operational costs incurred specifically for the client's project or service
6. Client Delays and Non-Cooperation
Refunds will generally not be provided where project delays, interruptions, or inability to complete work result from the client's failure to provide required information, approvals, access, materials, content, payments, feedback, or cooperation within a reasonable timeframe.
Client delays or lack of communication do not automatically suspend payment obligations or create a right to a refund for work already performed or resources already allocated.
7. Third-Party Services and Expenses
Certain services may require the use of third-party platforms, software, advertising networks, hosting providers, plugins, themes, licenses, subscriptions, or other external services.
Amounts paid to third parties on behalf of or for the benefit of the client are generally non-refundable, particularly where such amounts have already been paid, activated, consumed, or are subject to the third party's own non-refundable terms.
Infusiox is not responsible for refunds, credits, cancellations, or disputes relating to third-party services where the relevant third party controls the applicable payment or refund terms.
8. Advertising and Marketing Spend
Advertising budgets, media purchases, promotional spend, and payments made to platforms such as search engines, social media platforms, advertising networks, or other media providers are separate from Infusiox's professional service fees.
Once advertising or media spend has been committed, charged, or utilized, such amounts are generally non-refundable by Infusiox.
9. Refund Assessment
Any approved refund will be calculated based on the actual status of the engagement at the time the cancellation request is received and reviewed.
In determining whether a refund is appropriate, Infusiox may consider personnel time, work completed, deliverables provided, resources allocated, project preparation, consultations, third-party expenses, administrative expenses, payment processing charges, and any other costs or commitments associated with the engagement.
Infusiox reserves the right to approve, reject, or determine the amount of any refund request in accordance with this Refund Policy and the applicable service agreement.
10. Refund Processing
Where a refund has been approved, Infusiox will generally process the eligible refund using the original payment method, subject to the availability and policies of the applicable payment provider.
Refund processing may take a reasonable amount of time depending on the payment method, banking institution, payment gateway, or other financial service provider involved.
Any applicable non-refundable transaction, payment gateway, banking, or administrative charges may be deducted from the approved refund amount where legally permitted.
11. Chargebacks and Payment Disputes
Clients are requested to contact Infusiox directly before initiating a payment dispute, chargeback, or similar action with a bank, card issuer, payment provider, or financial institution.
Any unauthorized chargeback or payment reversal initiated in violation of the agreed service terms may be disputed by Infusiox, and Infusiox reserves the right to provide relevant documentation, invoices, communications, work records, and other evidence to the applicable payment provider.
12. Exceptions
In exceptional circumstances, Infusiox may, at its sole discretion, consider a refund, credit, adjustment, or alternative resolution where it considers such action appropriate.
Any such exception will not create a continuing obligation or establish a precedent for future refund requests.
13. Changes to This Refund Policy
Infusiox may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, payment arrangements, legal requirements, or operational procedures.
The updated version will be published on this page with the revised effective or last updated date.
14. Contact Us
For refund requests, cancellation requests, or questions regarding this Refund Policy, please contact us:
Infusiox
Proprietorship operated by: Naseem
Address: D-166/487, 3rd Floor, Near Peera Garhi Metro Station, Paschim Vihar, New Delhi, Delhi, 110087, India
Email: info@infusiox.com
Website: https://www.infusiox.com/
15. Governing Terms
This Refund Policy shall be read together with any applicable quotation, invoice, proposal, service agreement, scope of work, terms and conditions, or other written agreement between the client and Infusiox.
Where there is any conflict between this Refund Policy and a specific written agreement signed or accepted by the client and Infusiox, the terms of the specific agreement may prevail to the extent permitted by applicable law.