Privacy Policy
Effective Date: July 2025
Infusiox (“Infusiox”, “we”, “us”, or “our”) is a proprietorship business operated by Naseem, providing digital marketing and related digital services, including website development, search engine optimization (SEO), pay-per-click advertising (PPC), social media optimization (SMO), digital marketing, online advertising, website-related services, and other related services.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you visit or use our website https://www.infusiox.com/, contact us, submit an enquiry, communicate with us through WhatsApp or other channels, or otherwise interact with our services.
We respect your privacy and are committed to handling personal information responsibly and transparently.
By using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website or contact us.
Depending on how you interact with us, this may include:
- Full name
- Email address
- Telephone/mobile number
- WhatsApp contact details and communications
- Company or business name
- Information included in your enquiry or communication
- Any other information that you voluntarily provide to us
We may also automatically collect limited technical information when you visit our website, including information relating to cookies, browser type, device type, IP address, general website usage, pages visited, and similar technical information, depending on the technologies implemented on our website.
We do not intentionally collect sensitive personal information through our website unless it is necessary, lawfully permitted, and appropriately handled for a specific purpose.
2. How We Collect Information
We may collect information through:
- Contact or enquiry forms on our website
- Direct email communication
- WhatsApp enquiries or communications
- Telephone or other direct communications
- Cookies and similar website technologies
- Information that you voluntarily provide while discussing our services
We only seek information that is reasonably relevant to the purpose for which it is collected.
3. How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- Responding to enquiries and requests
- Understanding your business requirements
- Providing information about our services
- Preparing proposals, quotations, or service-related communications
- Communicating with existing or prospective clients
- Providing, managing, and improving our services
- Maintaining and improving our website
- Troubleshooting technical issues
- Understanding website usage and performance
- Protecting the security and integrity of our website and systems
- Complying with applicable legal, regulatory, accounting, or administrative requirements
- Establishing, exercising, or defending legal rights where necessary
We do not sell your personal information as a business practice.
4. Legal Basis and Lawful Processing
We process personal information only for lawful and reasonable purposes and, where required by applicable law, on an appropriate legal basis such as consent, contractual necessity, compliance with a legal obligation, or another lawful basis permitted under applicable data-protection law.
For users in India, our handling of digital personal data is intended to follow applicable requirements of the Digital Personal Data Protection Act, 2023, and applicable rules and regulations made under it, to the extent applicable to our activities.
Where other privacy or data-protection laws apply because of the location of an individual or the nature of a particular engagement, we will seek to process personal information in accordance with the applicable requirements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, understand website usage, improve performance, and maintain website security.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on your browser and device settings, you may be able to control, restrict, or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of portions of our website.
We may update our use of cookies as our website and services develop. Where legally required, we will provide appropriate information or choices regarding non-essential cookies.
6. WhatsApp and Other Communications
If you contact us through WhatsApp, telephone, email, or another communication channel, we may process the information you provide to respond to your enquiry and communicate with you regarding our services.
Communications made through third-party platforms such as WhatsApp may also be subject to the privacy policies and terms of those platforms.
We recommend that you do not send sensitive or confidential personal information through ordinary enquiry channels unless specifically requested and appropriate safeguards have been established.
7. Sharing of Personal Information
We may share personal information only where reasonably necessary for legitimate business, operational, contractual, legal, or security purposes.
This may include sharing information with:
- Website hosting and infrastructure providers
- Technology and service providers assisting us in operating our website or business
- Professional advisers where reasonably necessary
- Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law
- Other parties where you have provided appropriate consent or where disclosure is otherwise legally permitted
Our service providers may process information on our behalf and may be subject to contractual or other appropriate obligations concerning confidentiality and data protection.
We do not sell or rent personal information to third parties.
8. Website Hosting and Third-Party Services
Our website may be hosted or supported by third-party technology providers.
Such providers may process certain technical or personal information as necessary to provide hosting, security, infrastructure, maintenance, or related services.
Third-party websites, applications, platforms, or services linked to or accessible through our website may have their own privacy policies. We are not responsible for the privacy practices of independent third parties.
We encourage you to review the applicable privacy policies of third-party services before providing personal information to them.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Respond to enquiries
- Provide or manage services
- Maintain appropriate business records
- Meet legal, regulatory, tax, accounting, or contractual requirements
- Resolve disputes
- Establish or defend legal claims
- Maintain security and prevent misuse
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.
10. Data Security
We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
11. Your Privacy Rights
Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.
These may include the right to:
- Request information about personal data we hold about you
- Request correction or updating of inaccurate information
- Request deletion or erasure where legally applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Raise a privacy-related complaint or grievance
- Exercise other rights available under applicable data-protection law
To exercise a privacy-related right or raise a concern, please contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect personal information from unauthorized disclosure.
12. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
Please note that certain information may continue to be retained where retention or processing is necessary to comply with applicable law, contractual obligations, legal claims, security requirements, or another lawful basis.
13. Marketing Communications
At present, Infusiox does not operate a regular promotional email, SMS, or marketing communication programme based on personal information collected through this website.
If this changes in the future, we will provide appropriate notices and, where required by applicable law, obtain appropriate consent or provide legally required opt-out mechanisms.
14. International Data Transfers
Infusiox is currently based in India and primarily operates from New Delhi, India.
As our business develops, we may provide services to clients located in other countries. Certain service providers or technology infrastructure used by us may also process information outside India.
Where personal information is transferred across borders, we will seek to do so in accordance with applicable data-protection and privacy laws and use appropriate safeguards where required.
Nothing in this Privacy Policy should be interpreted as a representation that a particular foreign privacy law applies to every visitor or transaction. Applicability depends on the nature of the processing, the individual concerned, and the relevant jurisdiction.
15. Children's Privacy
Our website and services are intended primarily for businesses, professionals, and general users and are not directed specifically at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review and take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
These third-party websites are not controlled by Infusiox, and we are not responsible for their content, security, privacy practices, or handling of personal information.
We recommend reviewing the privacy policies and terms of use of any third-party website before providing personal information.
17. Business Transfers
If Infusiox is involved in a merger, restructuring, sale, transfer of business assets, acquisition, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.
18. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or regulatory developments.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Infusiox
Proprietorship operated by: Naseem
Address: D-166/487, 3rd Floor, Near Peera Garhi Metro Station, Paschim Vihar, New Delhi, Delhi, 110087, India
Email: info@infusiox.com
Website: https://www.infusiox.com/
We will make reasonable efforts to review and respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.
20. Governing Law
Unless otherwise required by applicable mandatory law, this Privacy Policy and the processing of personal information by Infusiox shall be governed by the applicable laws of India.
Where mandatory privacy or data-protection laws of another jurisdiction apply to a particular individual, transaction, or processing activity, those mandatory requirements may apply to the extent required by law.
21. No Sale of Personal Information
Infusiox does not sell, rent, or commercially trade personal information collected through its website as part of its ordinary business practices.
We may, however, disclose or process information through service providers and other parties where reasonably necessary to operate our website, provide services, comply with legal obligations, protect our rights, or otherwise carry out lawful business activities.
By using our website or voluntarily providing information to Infusiox, you acknowledge that you have had an opportunity to review this Privacy Policy.